Provide direct access to employees and departments with 4-digit extensions.
You can create or remove extensions whenever you want without any charges. It's great for seasonal expansions, where you might need more employees, as you can delete the extensions afterwards.
Customers usually prefer to have one number that can use to reach customer support. This way, you can have many different departments and individuals that customers or clients can reach with just one main number. Use extensions to keep communication simple and easy for your business and your clients.
Save on costs. You don't need to give all departments a dedicated phone number, because extensions will do the job for you without the added cost.
Organize your departments. You can create however many extensions you need and tell customers which one to use with Auto-Attendant.
Provide better customer service. Having different direct numbers for different departments can be frustrating for customers. This way, customers only need one number to get in touch with customer support. It also makes it easier for employees to pass the call to different departments if necessary.
Stay in touch with customers. You can create extensions that do not connect to a person at all, such as after-hours or during holidays, or to answer inquiries that can be answered without connecting to a live person.
Reduce call queue times. Detailed explanations for extensions can ensure that customers choose the relevant department for their inquiry and thus reduce call queue times.
eFone offers a range of call management features for one fixed price.
You can easily get a new phone number or port your existing one.
When you set up Auto-Attendant, the greeting at the start will tell callers which extension they need to dial for different departments, and they can simply go from there..
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