Call reports and analytics provides you with a summary of call records.
Analytics lets you see your calling history and records. You will be able to see received, missed, and answered calls, and their duration during business hours. You can use these reports to make improvements within your team to maximize efficiency and productivity based on trends.
You will be able to see analytics for different departments, teams, and individual employees. This includes call history but also an automatic identification of peak volume so that you know when you're teams are the busiest. Our hotspot system also allows you to 'trigger backup agents' once your specified number of calls in the call queue is exceeded.
You can spot issues such as calls being missed at certain times, or calls taking too long. Focusing on these issues can improve the customer experience.
eFone offers a range of call management features for one fixed price.
You can easily get a new phone number or port your existing one.
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