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Call Parking

You can "park" a phone call if the department or person they want to connect to is busy. It will be placed on hold and it can be answered by any other user on the account.

Switch between users. Employees can park a customer call and it can be picked up by another person in the department or team.


Set a time limit. If the call isn't picked up again within a specified time, it will be terminated or transferred back to the user that originally parked it to prevent forgotten calls.

 

Easily switch locations. The call parking feature lets you park a call from one location and resume it from another without a hassle.


Prevents long waiting times. Instead of transferring to someone who might be busy, call parking means that anyone in the team can pick up the call when they see it. 

 

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