The majority of customers still call to resolve an issue, and they leave after a bad experience. Read about how you can prevent avoidable mistakes at your contact center.

What is a local number? Does your business need one if you're super active on social media? Yes, and we'll explain why.

Technology is changing rapidly, and so is the way that we communicate and work.

Calendar management can be a burdensome task at some points but is definitely an important one. Here we suggest several strategies that businesses must follow in the year 2022 to create feasibility and manage better.